FAQ

INFORMATION DESK

Your Questions,

Answered.

Everything you need to know about choosing, building, and growing with Oro Garden.

Product & Assembly

What is the 9-in-1 modular system?

One kit includes panels and hardware that let you build multiple garden bed layouts. You can reconfigure it as your space or growing needs change.

What materials are used in construction?

Our raised beds are made from durable, weather-resistant metal with a protective outdoor coating designed for long-term use. Product-specific details are listed on each product page.

Do I need tools for assembly?

No special tools are needed for most setups. Each kit includes the required hardware and step-by-step assembly instructions.

Shipping & Sustainability

Free Shipping

Enjoy free standard shipping across Canada on all orders

Earth First

We prioritize thoughtful, low-waste packaging that protects your order while reducing excess material.

What are the shipping timelines?

Most in-stock orders ship within 1–2 business days. Transit time depends on your location; you will receive tracking as soon as your order ships.

How sustainable is Oro Garden packaging?

We prioritize minimal, plastic-free packaging where possible and create products designed to last for years, helping reduce waste over time.

Care & Warranty

How do I maintain my Oro Garden bed?

Rinse it occasionally, keep drainage areas clear, and touch up any scratches as needed according to the care instructions included with your product.

What does the 10-year warranty cover?

Our warranty covers manufacturing defects under normal residential use. Please see our warranty page for full details and claim instructions.

What is your return policy?

Unused items in original packaging may be returned within the return window outlined in our return policy. Please review the full policy for complete eligibility details.

Still have questions?

Our garden specialists are available Monday through Friday to help you design your dream space.